Cognizant Looking For Technology Specialist
Full-Time @HypTechie posted 2 weeks ago Shortlist Email JobJob Detail
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Job ID 15159
Job Description
Job Summary
Create SOP Runbooks for the MSP Support team to facilitate knowledge transfer and ensure system maintainability.
Conduct training sessions and workshops for MSP Team members on ServiceNow functionalities best practices and new features.
Continuous Improvement
Stay updated with ServiceNow platform releases features and industry trends and assess their impact on existing solutions and processes.
Identify opportunities for innovation and optimization of ServiceNow solutions to drive
Key job details
Responsibilities
Clear understanding of ServiceNow platform knowledge license management opening ServiceNow Hi support tickets escalating performance issues outages to ServiceNow support and or corresponding with ServiceNow support resources.
Coordinating with ServiceNow for Instance transfer upgrades & patching exercise
Provide expertise in ServiceNow modules such as Incident Management Change Management Problem Management Service Catalog Service Mapping and ServiceNow Discovery.
Provide technical support and troubleshooting assistance to MSP clients primarily using the ServiceNow platform.
Respond to client inquiries and issues in a timely and professional manner ensuring high levels of customer satisfaction.
Collaborate with internal teams ServiceNow team to resolve complex technical issues and escalate tickets as needed.
Opening ServiceNow Hi support tickets escalating performance issues outages to ServiceNow support and or corresponding with ServiceNow support resources
