Oracle Simphony – L3 Support Engineer (8-10 Years )- Hybrid
Full-Time @Algae Services posted 23 hours ago Shortlist Email JobJob Detail
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Job ID 62703
Job Description
Job ID: JR 1413429
Experience: 8–10 Years
Location: Offshore – LTIM Locations (Hybrid)
Salary: 18–21 LPA
Position Summary
L3 Support Engineer responsible for advanced technical support of the Oracle Hospitality Simphony platform, handling complex production issues, integrations, upgrades, and system stability across POS and cloud environments.
Key Responsibilities
- Resolve complex and high-priority incidents escalated from L2
- Perform deep analysis of logs, APIs, and cloud components
- Ensure SLA adherence ,Perform root cause analysis (RCA)
- Monitor POS ecosystem health and transaction flows, Support performance tuning and production stabilit
- Support upgrades, rollouts, and patch deployments
- Troubleshoot integrations with PMS, EFT, KDS, inventory, and reporting systems
- Support user access reviews and data security controls
- Create SOPs, runbooks, and KB articles
- Coordinate with Oracle Engineering, Product Support, and Business teams
Mandatory Skills
- Oracle Hospitality Simphony POS, Enterprise Back Office (EBO),Kitchen Display System (KDS)
- Simphony Workstations & Service Host, Linux Server Administration
- Windows POS Clients, Cloud-based deployments, Log analysis (XML / JSON), REST APIs
- Networking (TCP/IP, TLS, Certificates), SQL (Oracle / MySQL), POS payment processing flows
Good to Have Skills
- Virtualization or container-based infrastructure
- Third-party system integrations
- Performance tuning experience
Soft Skills
- Strong customer communication
- Incident command and escalation handling
- Structured problem-solving
- Ability to work in 24×7 production support
Preferred Certifications
- Oracle Hospitality POS / Cloud Certifications
- ITIL Foundation (V3 / V4)
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