Front Desk Executive (2-3 Years ) Bengaluru
Full-Time @Hilton Hotels posted 1 day ago Shortlist Email JobJob Detail
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Job ID 63737
Job Description
About Hilton
With hotels across 100+ countries, Hilton is a global hospitality leader offering world-class experiences through brands like Waldorf Astoria, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton, and more. At Hilton, our purpose is to delight our guests, team members, and owners alike.
Role Summary
The Front Desk Executive leads front office operations during assigned shifts, ensuring exceptional guest service, smooth desk operations, team coordination, and compliance with Hilton brand standards while creating a warm and memorable arrival experience for every guest.
Key Responsibilities
- Supervise front desk operations to ensure smooth, efficient service.
- Lead, guide, and motivate Guest Service Agents during shifts.
- Handle guest check-ins, check-outs, room allocation, and VIP coordination.
- Resolve guest complaints promptly and ensure satisfaction follow-ups.
- Promote Hilton Honors and personalized guest services.
- Ensure accuracy in reservations, billing, payments, and reports.
- Coordinate with Housekeeping, F&B, Accounts, Sales, and Reservations teams.
- Conduct shift briefings, handovers, and on-the-job training.
- Maintain desk systems, equipment, and operational records.
- Ensure compliance with safety, cash handling, security, and brand standards.
- Identify revenue opportunities and support hotel selling strategies.
Candidate Profile
- 2–3 years of Front Office or Hospitality experience preferred.
- Excellent spoken and written English communication skills.
- Strong interpersonal and guest handling abilities.
- Knowledge of hotel PMS systems and front desk operations.
- Ability to work under pressure in a fast-paced environment.
- Basic financial and cash-handling knowledge.
- Leadership mindset with coaching and mentoring skills.
