Job Detail
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Job ID 22696
Job Description
BASIC QUALIFICATIONS
• 5+ years of software development or technical support experience
• Own support activities for services and regularly work with development teams to establish and improve service support
• Should have in depth understanding of software development principles, design patterns and best practices
• Understand/debug existing code and should be able to write clean and efficient code
• Good understanding of relational database management systems like MySQL, PostgreSQL using SQL is essential
• Familiarity with software testing principles and experience in testing is valuable
• Provide technical guidance and mentor junior engineers
• Should be able to analyze complex technical solutions, propose innovative solutions and guide resolution process
• Should be able to effectively communicate with cross-functional teams, stakeholders and clients
• Able to handle high impact incidents, perform pattern, root cause analysis and drive to logical closure
• Excellent communication skills, possessing the ability to support customers over email, phone or screen-shares
• Exhibit strong team oriented interpersonal skills with the ability to effectively interface with a wide variety of people and roles from junior engineers to senior leaders
PREFERRED QUALIFICATIONS
• Strong understanding of support processes SLA, handling tickets, monitoring, processes and metrics.
• Hands on experience in Cloud technology is plus.
• Hands on experience distributed applications/enterprise applications is plus.
• Experience in developing automated solutions
About the team
Retail Business Services (RBS) supports Amazon’s Retail business growth WW through three core tasks. These are (a) Selection, where RBS sources, creates and enrich ASINs to drive GMS growth; (b) Defect Elimination: where RBS resolves inbound supply chain defects and develops root cause fixes to improve free cash flow and (c) supports operational process for WW Retail teams where there is an air gap in the tech stack. The tech team in RBS develops automation that leverages Machine/Deep Learning to scale execution of these high complex tasks that currently require human cognitive skills.
BASIC QUALIFICATIONS
– 5+ years of software development, or 5+ years of technical support experience
– Experience troubleshooting and debugging technical systems
– Experience in Unix
– Experience scripting in modern program languages
PREFERRED QUALIFICATIONS
– Knowledge of distributed applications/enterprise applications
– Knowledge of UNIX/Linux operating system
– Experience analyzing and troubleshooting RESTful web API calls
– Experience working in AWS eco-system leveraging AWS services.
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