Customer Service Executive

Full-Time @CULTFIT posted 10 months ago
  • Post Date : June 19, 2024
  • Apply Before : September 30, 2024
  • 1 Application(s)
  • View(s) 267
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Job Description

Role: Customer Success, Service & Operations – Other
Industry Type: Fitness & Wellness
Department: Customer Success, Service & Operations
Employment Type: Full Time, Permanent
Role Category: Customer Success, Service & Operations – Other

Job description

Job Description-

Handle customers on their enquiries/complaints via multiple channels i.e. call/mail.

Resolve 9-10 customer tickets per hour

To understand the product features for better problem solving.

To keep records of customer interactions, transactions, comments, complaints.

Communicate issues to appropriate internal teams as necessary for quick resolution and coordinate with them for solving any customer issues.

To ensure customer satisfaction and provide an empathetic experience to every user.

To own every interaction with the customer and ensure every customer is a happy customer

Reporting all product and service-related issue/trends to the respective support staff.

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