
Customer Success Manager 3+ Years Exp
@Intelegain Technologies posted 12 hours ago Shortlist Email JobJob Detail
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Job ID 59735
Job Description
Customer Success Manager
Experience Desired: 3+ years | Positions available in: Navi Mumbai
Role Overview
The Customer Success Manager will be responsible for ensuring long-term client satisfaction, driving account growth, and enabling successful adoption of company products and services. This role requires strong relationship management, problem-solving, and revenue-focused account handling skills.
Key Responsibilities
- Client Relationship Management: Build and nurture trusted client relationships to drive satisfaction, retention, and loyalty.
- Account Growth: Identify upselling and cross-selling opportunities, contributing to revenue targets and business expansion.
- Onboarding & Support: Guide new clients through onboarding, deliver product training, and ensure seamless adoption.
- Payment Follow-Up: Coordinate with clients on pending payments to ensure timely collections and resolve payment-related queries.
- Issue Resolution: Act as the primary point of contact for client concerns, ensuring prompt and effective resolution.
- Performance Tracking: Monitor client account performance, share insights, and recommend strategies for optimization and success.
Experience & Skills Required
- 3+ years of experience in Customer Success, Account Management, or Client Servicing.
- Strong interpersonal and communication skills to build trusted client partnerships.
- Proven ability to identify growth opportunities and achieve revenue goals.
- Hands-on experience in payment follow-ups and account reconciliation.
- Analytical mindset with the ability to track performance metrics and suggest improvements.
- Proactive, problem-solving approach with customer-centricity at the core.
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