Customer Support Administrator (Night Shift)
@SolarEdge Technologies posted 4 months ago Shortlist Email JobJob Detail
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Job ID 56970
Job Description
Location: Bangalore, India
Shift: Night Shift (US Time Zone) – Voice & Email Support
Industry: Renewable Energy / Smart Energy Solutions
Department: Customer Support / Operations
Experience: 1–3 Years
Employment Type: Full-Time
Company Overview:
SolarEdge Technologies (NASDAQ: SEDG) is a global leader in smart energy technology, with over 4,000 employees, offices in 34 countries, and millions of solar energy systems installed worldwide. Our cutting-edge solutions include solar inverters, battery storage, EV charging, backup systems, and AI-based energy management tools, driving clean energy adoption across homes, businesses, and industries. As part of our continued growth, we are hiring motivated and customer-centric individuals to be part of our expanding global operations team. Join us in shaping a sustainable, smarter energy future.
Position Overview:
We are looking for a Customer Support Administrator to join our night shift operations team in Bangalore. This role is responsible for assisting SolarEdge’s technical support center by managing escalations, shipment coordination, and case resolution activities. You’ll serve as a vital communication link between customers, technical staff, and internal departments, ensuring high-quality service delivery during US time zones.
Key Responsibilities:
- Respond to customer and internal inquiries regarding shipment status via phone and email
- Proactively communicate with customers about shipping delays, case status, or other updates
- Follow up on support cases requiring additional customer input or documentation
- Handle reimbursement, warranty, and replacement part inquiries/escalations
- Generate return shipping labels and coordinate return logistics
- Update and verify part numbers and ensure correct documentation
- Collaborate with upper-level technical support and logistics teams to resolve support cases
- Maintain accurate records of communications and transactions
- Assist in continuous process improvement across support workflows
Required Qualifications:
- Bachelor’s degree (any stream)
- 1–3 years of experience in Customer Support, Order Processing, Admin, or similar operational roles
- Proficient in MS Excel, MS Outlook, and general computer applications
- Excellent verbal and written English communication skills
- Strong attention to detail with accurate data entry and typing abilities
- Effective problem-solving and coordination skills
- Ability to prioritize tasks and handle multiple workflows
- Experience in night shift roles or voice support is preferred
What We Offer:
- Competitive salary and night shift allowance
- Meal and transportation benefits
- Opportunity to work in a fast-growing clean energy company
- Career growth through internal mobility and development programs
- A collaborative, diverse, and inclusive work environment
- Exposure to global operations and high-impact work
