Location: Hyderabad, India
Department: Technology / Application Support
Job Type: Full-Time
The Impact You Will Have in This Role:
We are looking for a technically skilled SQL Developer/Technical Support Associate with a strong foundation in troubleshooting web applications and relational databases. This role is ideal for someone with hands-on experience in technical support, problem-solving, and issue resolution in data-centric and integration-heavy environments. Exposure to tools like Appian, Talend, and Autosys is highly desirable.
Key Responsibilities:
- Troubleshoot and resolve issues in Appian-based web applications integrated with relational databases.
- Work with relational databases (SQL Server preferred) to ensure data integrity, performance, and security.
- Assist in identifying and fixing errors in Talend ETL workflows related to data extraction, transformation, and loading.
- Manage job scheduling and automation using tools such as Autosys to ensure timely execution of workflows.
- Support production releases and maintenance, working closely with cross-functional teams and operations.
- Collaborate with business analysts and development teams to gather requirements and provide support solutions.
- Document technical issues, resolutions, troubleshooting guides, and share best practices.
- Stay updated on industry tools, best practices, and new technologies relevant to database and web application support.
Qualifications & Experience:
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- 3+ years of hands-on experience in technical support, application troubleshooting, and database development.
- Proficiency in SQL and working with relational databases (e.g., SQL Server, MySQL, PostgreSQL).
- Understanding of web application architecture and integration patterns.
- Exposure to Talend and knowledge of ETL concepts is required.
- Basic understanding of job schedulers like Autosys or equivalent.
- Experience in support documentation and ticketing systems (e.g., Jira, Confluence).
Preferred/Additional Skills:
- Experience with SQL Server or similar RDBMS.
- Familiarity with cloud platforms (AWS, Azure, Google Cloud).
- Exposure to Low-Code/No-Code platforms such as Appian.
- Knowledge of version control systems like Git.
- Understanding of Python or Shell scripting is a plus.
- Experience working within Agile/Scrum methodologies.
Key Competencies:
- Strong problem-solving and analytical abilities.
- Excellent verbal and written communication skills.
- Ability to multitask and prioritize in a fast-paced, global team environment.
- A proactive learner with a passion for troubleshooting and support.