JR Number: 1416662

Role: End User Computing (EUC) L2 Engineer

Work Type: Contract (12 Months)

Location: Coimbatore

Experience: 1–3 Years

Client : LTI Mindtree

Job Description – End User Computing Services (L2 Engineer)

We are looking for an End User Computing (EUC) L2 Engineer with 1–3 years of IT Infrastructure experience to provide advanced technical support across end-user devices, systems, and workplace technologies.

Key Responsibilities

• Provide L2 support for End User Computing (EUC) services.
• Troubleshoot issues related to PC hardware, software, OS, printing, and desktop applications.
• Support and manage laptops, desktop systems, and handheld devices.
• Handle OS support for Windows 10, Windows 11, and Mac Operating Systems.
• Work with Microsoft Intune, SCCM, and WDS for device, software, and image management.
• Manage wireless device support and software distribution.
• Perform hardware installation, configuration, maintenance, and troubleshooting.
• Maintain and troubleshoot using antivirus management consoles.
• Adhere to 24×7×365 support requirements, including after-hours/weekend support as needed.
• Manage EUC-related incidents, service requests, and changes through ITSM tools.
• Support asset management processes and vulnerability/patch management activities.

Required Qualifications

• Bachelor’s degree or equivalent experience.
• 2–3 years of relevant IT Infrastructure / EUC experience.
• Strong understanding of PC hardware, OS, directory services, printers, and applications.
• Experience managing laptops and handheld devices.

Technical Skills

• EUC Technologies
• Service Desk Support
• Desktop Engineering
• SCCM, Intune, M365
• Workstation Patch Management Tools
• Vulnerability Management Tools
• ITSM Tools
• Incident / Service Request / Change Management
• Asset Management

Preferred Certifications

• MCSE (Preferred)
• ITIL or Service Management certification (Preferred)