Engineering & Cloud – Pega Operations Center (3-4 Years ) Bengaluru
Full-Time @Pega (Pegasystems) posted 2 days ago Shortlist Email JobJob Detail
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Job ID 63437
Job Description
Engineer – Pega Operations Center
Job Category: Engineering & Cloud
Location: Bangalore, Karnataka, India
Picture Yourself at Pega
Pega continues to enhance how customers manage and operate their applications. In this role, you will help customers achieve top-notch application performance and usability by providing world-class operational support. As part of the Global Client Support team, you’ll gain exposure to modern cloud platforms and continuously develop new technical skills while supporting enterprise-scale environments.
What You’ll Do at Pega
- Manage and monitor customer production and non-production environments
- Handle alerts, incidents, service requests, and change requests within defined SLAs
- Assess, analyze, and prioritize tickets while following standard operating procedures (SOPs)
- Escalate issues appropriately when required
- Perform operational tasks, including: Monitoring service health, Restarting client environments, Log analysis and troubleshooting,Increasing storage capacity
- Identify opportunities to automate repetitive operational tasks and reduce toil
- Adapt quickly to changing business priorities
- Participate in after-hours on-call rotations, including weekend shifts
Who You Are
- 3–4 years of experience in a technical support or operations role
- Bachelor’s degree in Engineering or a related field
- Experience supporting geographically distributed systems
- Strong analytical and problem-solving skills
- Experience providing direct client support via phone, email, and electronic channels
- Prompt and effective in responding to client and engineering inquiries
- Customer-focused with proven empathy and ownership mindset
- Clear and concise verbal and written communication skills
- Self-motivated, inquisitive, and driven by continuous improvement
- Comfortable working with cross-functional global teams
- Quick learner of new technologies, tools, and techniques
- Thrives in a fast-paced, enterprise environment
What You’ve Accomplished
- You bring strong hands-on expertise in AWS, Kubernetes, Linux, and monitoring, including:
- Understanding of cloud-based infrastructure, platform, and application services
- Experience with enterprise-scale Linux administration
- Operational knowledge of application and database monitoring and troubleshooting
- Java applications, Tomcat, RDS PostgreSQL
- Hands-on experience with Amazon Web Services (AWS)
- Understanding of microservices architectures using Kubernetes and Docker
- Familiarity with monitoring tools such as New Relic or Datadog
- Basic administration knowledge of: Web servers (e.g., Tomcat Networking concepts (DNS, VPN)
- Ability to partner with internal teams such as Security, Provisioning, and Product Support to align business goals
- CKA / Kubernetes certification – Mandatory
