Location: Noida (Work From Office)
Experience: 0–3 Years
Qualification: Higher Education Diploma (Any Stream)
Job Type: Full-Time | Non-Voice | Email Process
Job Description
We are looking for a detail-oriented and proactive Executive for our Back-End / Non-Voice Customer Service – Email Support team. The ideal candidate must possess strong reading and writing skills and the ability to deliver high-quality customer service through email communication.
Key Responsibilities
- Read, understand, and respond to customer emails promptly and accurately.
- Ensure all email requests are actioned based on client instructions and service standards.
- Maintain clear communication and coordinate with internal teams whenever required.
- Demonstrate strong attention to detail and consistency in written communication.
- Work collaboratively in a team environment and adapt to different shifts when required.
- Maintain service quality and contribute to an exceptional customer experience.
Qualifications
- Higher Education Diploma (Any stream).
- 0–2 years of relevant experience in back-end, email support, or non-voice processes.
Required Skills
- Excellent written communication skills.
- Strong attention to detail and accuracy.
- Ability to handle customer escalations professionally.
- Good interpersonal and internal communication skills.
- Ability to work under pressure and meet deadlines.
- Team player with a positive attitude.