Process Associate
📍 Location: Kolkata, West Bengal, India
🏢 Company: Wipro Limited
🆔 Requisition ID: 98277
📅 Posting Start Date: October 10, 2025
💼 Employment Type: Full-Time | Onsite | Night Shifts
🎓 Experience: 0–2 Years (Freshers Eligible)
About Wipro
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading global technology services and consulting company focused on providing innovative solutions for clients’ most complex digital transformation challenges. With over 230,000 employees across 65 countries, Wipro delivers technology-led success for global enterprises.
Position Overview
We are hiring Process Associates with a voice support and US healthcare provider background for our Kolkata location. The ideal candidate will have excellent communication and typing skills and a strong customer service orientation.
Role Purpose
To provide efficient technical and customer support to clients, ensuring timely resolution of issues, maintaining service level agreements (SLAs), and delivering a superior customer experience.
Key Responsibilities
- Deliver excellent customer service through effective troubleshooting and problem resolution.
- Diagnose issues and guide users through step-by-step product solutions.
- Assist clients in navigating product menus and understanding key features.
- Log all customer interactions accurately using the designated CRM or tracking software.
- Offer appropriate alternative solutions to ensure customer retention.
- Maintain professional and courteous communication at all times.
- Follow up on customer issues and ensure compliance with contractual SLAs.
- Participate in regular product and process trainings to stay updated.
- Collaborate with team leaders to enhance service delivery and training efficiency.
Desired Candidate Profile
- H.Sc / Graduate in any discipline (Freshers welcome).
- Excellent English communication (both verbal and written).
- Typing speed: Minimum 30 WPM / 90% accuracy.
- Prior experience in US healthcare or voice-based customer service is an advantage.
- Good listening, problem-solving, and interpersonal skills.
- Willingness to work in late evening/night shifts.
- Work from office only.
- SVAR test mandatory.
Preferred Skills & Attributes
- Strong customer service orientation.
- Proficiency in basic computer operations and MS Office tools.
- Courteous, empathetic, and professional communication style.
- Quick learner with the ability to adapt to new processes.