Quality – Senior Associate Consultant (Job Level 4A)
Location: Jaipur
Experience: 6+ Years
Employment Type: Full-Time / On-site
Department: Quality & Process Excellence
About the Role
We are looking for a Senior Associate Consultant – Quality to enhance customer experience, improve operational performance, and drive a culture of process excellence. The ideal candidate will deploy proven improvement methodologies, leverage technology, and inspire employee creativity to achieve operational and business excellence.
Key Responsibilities
1. Continual Improvement & Operational Excellence
- Drive projects promoting a culture of improvement, innovation, and idea generation.
- Lead and mentor continual improvement initiatives using Lean, Six Sigma, and related methodologies.
- Identify, scope, and define improvement projects aligned with business needs.
- Develop project charters, timelines, and execute projects to successful closure.
- Introduce new initiatives and best practices from industry benchmarks.
- Drive automation through collaboration with technology and development teams.
- Conduct Value Stream Mapping (VSM) and Lean Six Sigma training for skill development.
2. Operational Support
- Co-own quality and operational metrics; proactively support critical situations to ensure consistent delivery.
- Identify risks, raise flags proactively, and take corrective actions to maintain performance.
- Launch and manage improvement programs targeting underperforming KPIs and functions.
3. Team Management
- Ensure resource availability as per operational norms.
- Drive learning, development, and performance improvement initiatives for team members.
- Achieve employee satisfaction and retention goals.
- Foster engagement through recognition and rewards programs.
Required Qualifications
Academic Background:
-
Graduate or Postgraduate in any discipline (Commerce preferred).
Certifications:
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Lean Six Sigma Black Belt Trained and Green Belt Certified from a recognized institute.
Technical Skills:
- Proficiency in statistical data analysis tools (Minitab or equivalent).
- Exposure to VBA programming and automation tools (preferred).
Domain Expertise:
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F&A, S&F, and HRO domains.
Experience:
- Minimum 6 years of total experience.
- At least 3–4 years of relevant experience in Process Improvement projects within a large BPO/KPO setup.
Key Competencies
- Strong analytical and problem-solving skills.
- Excellent stakeholder management and communication abilities.
- Proven ability to mentor teams and drive cross-functional initiatives.
- Passion for continuous improvement and operational excellence.