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Support Engineer ARIS

Full-Time @Software AG posted 15 hours ago
  • Post Date : December 26, 2024
  • Apply Before : March 31, 2025
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Job Detail

  • Job ID 16124

Job Description

Location : Chennai

Experience : +2 years

 

Minimum Requirements

  • Bachelor’s degree in Computer Science, Engineering, Information Technology or equivalent experience
  • 2 + years Experience in customer support or a technical support role in a software or tech environment
  • Familiarity with troubleshooting software issues and working with logs
  • Strong commitment to providing an exceptional customer experience
  • Ability to listen actively, communicate empathetically and address customer issues patiently and professionally
  • Excellent verbal and written communication skills in English, able to explain complex technical concepts to a non-technical audience
  • Comfortable in navigating customer interactions, even in challenging situations
  • Willingness to learn and understand product details
  • Eager to stay informed about product updates and integrate this knowledge into support practices
  • Analytical thinking, strong problem-solving skills, both independently and as part of a team
  • Understanding of software development methods
  • Experience with basic Cloud concepts such as Multi-tenancy, Clustering, Micro-service architecture, containerization, orchestration and cloud technologies
  • Commitment and team spirit
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