Location :New Delhi, India
Job Description
Role Purpose
In line with the TCF principles the organization has changed its approach from mere transaction processing outlets to need based sales. The PSE would be responsible for implementing TCF principles in his day to day dealing with the customers.The major function of this role is to ensure effective delivery of branch customer interface functions in the front office and teller areas in order to achieve a high level of customer satisfaction along with operational efficiency.
Requirements
- Graduate with 2 years of experience
- Holistic understanding of the Branch Operations and Processes of the bank
- Sound understanding of the company’s customer service requirements
Principal Accountabilities
Impact on the businessÂ
- Contributes to improving productivity in the branch
- Branch hygiene standards
Customers / Stakeholders
- Ensure positive customer experience and manage complaints / escalations
Leadership & Teamwork
- Establish mutual respect and trust in dealing with others
Operational Effectiveness & ControlÂ
- Adherence to overall operational standards set by the bankComply with the applicable laws, regulations, Group and local guidelines related to Sanctions and AML policy of HSBC while undertaking various day to day operations
- Remain alert and promptly report to the Sanctions Officer/ INM FCC office/ Line manager ( As applicable and required by the AML and sanction Policy) if a customer is found to be engaging in sanction evasion activities or violations of AML policy or any other related procedures.
- Understand the legal responsibility to be vigilant for unusual activity and reporting of the unusual activities
- Support the Country or Regional FCC AML Office/ AML Investigations by providing additional information when required
- Responsible for attending and successfully completing the AML and Sanctions related assigned training in the mandated timeframe
