HNS Gold

HNS Gold is a dynamic and innovative Gold Buying & Selling company dedicated to delivering exceptional products/services and exceeding customer expectations. As we continue to grow, we are seeking a talented and experienced Lead Handling Specialist/Manager to join our team and drive our lead generation and lead management efforts to new heights.

Role & responsibilities

• Manage and oversee the lead handling process from lead generation to conversion, ensuring timely and efficient follow-up on all leads.
• Develop and implement strategies to optimize lead capture, qualification, and nurturing to maximize lead-to-customer conversion rates.
• Collaborate with sales, marketing, and other cross-functional teams to define lead management workflows, criteria, and lead scoring models.
• Utilize CRM software and other tools to track, analyze, and report on lead performance metrics, including lead volume, conversion rates, and pipeline velocity.
• Train and mentor team members on best practices for lead handling, including lead qualification techniques, communication strategies, and CRM usage.
• Continuously monitor and evaluate lead handling processes and workflows, identifying areas for improvement and implementing solutions to enhance efficiency and effectiveness.
• Stay up-to-date with industry trends and best practices in lead management and sales automation, leveraging new technologies and methodologies to drive innovation and competitive advantage.
• Act as a liaison between sales, marketing, and other departments to ensure alignment and coordination in lead management efforts..

Preferred candidate profile

• Bachelor’s degree required.
• Proven experience in lead generation, lead management, or related roles, with a track record of success in driving qualified leads and lead-to-customer conversion rates.
• Strong analytical skills, with the ability to analyze data, identify trends, and make data-driven decisions to optimize lead generation and lead management processes.
• Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and build relationships with internal and external stakeholders.
• Experience with CRM software and lead management tools preferred.
• Strong leadership and mentoring skills, with the ability to inspire and motivate team members to achieve goals and deliver results.
• Detail-oriented and organized, with the ability to manage multiple tasks and priorities in a fast-paced environment.
• Passion for innovation and continuous improvement, with a proactive and solutions-oriented mindset.

Perks and benefits

• Competitive salary and performance-based incentives
• Comprehensive health benefits package
• Opportunities for professional development and growth
• Collaborative and inclusive work environment

If you’re passionate about driving lead generation and lead management excellence and thrive in a dynamic and results-oriented environment, we want to hear from you! Join us in shaping the future of lead management at [Company Name] and play a key role in driving our continued success. Apply now to embark on an exciting journey with us!