Job Title: Amazon Connect Engineer
Location: Anywhere in India (Preferred: Hyderabad)
Experience Required: 7 – 12 Years
Job Type: Permanent
Role Overview
We are looking for an experienced Amazon Connect Engineer to design, develop, and maintain cloud-based contact center solutions. The ideal candidate will have strong hands-on expertise in AWS services, especially Amazon Connect, and the ability to implement scalable, automated, and reliable contact center workflows. The role involves close collaboration with cross-functional teams, product owners, and platform squads to deliver high-impact features and operational enhancements.
Key Responsibilities
- Respond to intake requests from contact center business units based on priorities defined by the Product Owner.
- Deliver assigned tasks aligned with operational urgencies and platform squad goals.
- Design, develop, and maintain AWS-based solutions using AWS Lambda, DynamoDB, Amazon Connect, Lex, and Polly.
- Monitor application and platform performance using AWS CloudWatch, ensuring high availability and quick issue resolution.
- Implement and update infrastructure changes using AWS CDK following best practices.
- Collaborate across engineering squads to support shared platform enhancements and integrations.
- Track work progress, maintain documentation, and provide consistent updates through established workflows and tools.
Technology & Platform Requirements
AWS Services
- Amazon Connect
- AWS DynamoDB
- AWS Lambda
- AWS Lex
- AWS Polly
- AWS CloudWatch
- AWS CDK
Programming Languages
- Java
- TypeScript
- Python
Ideal Candidate Profile
- Strong expertise in Amazon Connect configuration, flows, routing profiles, and integration with AWS services.
- Hands-on experience building serverless applications using Lambda, DynamoDB, and event-driven patterns.
- Knowledge of contact center operations and automation best practices.
- Proven ability to work independently, prioritize tasks, and collaborate across distributed teams.
- Strong debugging, analytical, and communication skills.