Amazon Connect Engineer (7-12 Years ) Preferred: Hyderabad

Full-Time @Algae Services posted 5 hours ago
  • Anywhere in India (Preferred: Hyderabad) View on Map
  • Post Date : November 19, 2025
  • Salary: ₹1,800,000.00 - ₹2,000,000.00 / Yearly
  • View(s) 36
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Job Detail

  • Job ID 61514

Job Description

Job Title: Amazon Connect Engineer
Location: Anywhere in India (Preferred: Hyderabad)
Experience Required: 7 – 12 Years 
Job Type: Permanent

Role Overview

We are looking for an experienced Amazon Connect Engineer to design, develop, and maintain cloud-based contact center solutions. The ideal candidate will have strong hands-on expertise in AWS services, especially Amazon Connect, and the ability to implement scalable, automated, and reliable contact center workflows. The role involves close collaboration with cross-functional teams, product owners, and platform squads to deliver high-impact features and operational enhancements.

Key Responsibilities

  • Respond to intake requests from contact center business units based on priorities defined by the Product Owner.
  • Deliver assigned tasks aligned with operational urgencies and platform squad goals.
  • Design, develop, and maintain AWS-based solutions using AWS Lambda, DynamoDB, Amazon Connect, Lex, and Polly.
  • Monitor application and platform performance using AWS CloudWatch, ensuring high availability and quick issue resolution.
  • Implement and update infrastructure changes using AWS CDK following best practices.
  • Collaborate across engineering squads to support shared platform enhancements and integrations.
  • Track work progress, maintain documentation, and provide consistent updates through established workflows and tools.

Technology & Platform Requirements

AWS Services

  • Amazon Connect
  • AWS DynamoDB
  • AWS Lambda
  • AWS Lex
  • AWS Polly
  • AWS CloudWatch
  • AWS CDK

Programming Languages

  • Java
  • TypeScript
  • Python

Ideal Candidate Profile

  • Strong expertise in Amazon Connect configuration, flows, routing profiles, and integration with AWS services.
  • Hands-on experience building serverless applications using Lambda, DynamoDB, and event-driven patterns.
  • Knowledge of contact center operations and automation best practices.
  • Proven ability to work independently, prioritize tasks, and collaborate across distributed teams.
  • Strong debugging, analytical, and communication skills.

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