Identity & Access Management (IAM) Operations Support
Job ID: 804871
Location: Bengaluru, India
Experience: 5-7 Years
Employment Type: Sub-contractor (Contract)
About the Role
The client uses WSO2 as its Identity and Access Management (IAM) platform for authentication and authorization across multiple environments — production, staging, non-production, and DR. The role requires end-to-end operational support and proactive management of WSO2 services to ensure high availability, security, and compliance of the identity infrastructure.
Key Responsibilities
A. Operations Support
- Provide 24×7 operational support for WSO2-related incidents, service requests, and problems.
- Manage, monitor, and troubleshoot WSO2 services across environments.
- Handle incident response, escalation, and root cause analysis for major issues.
- Manage configuration, upgrades, patches, and vulnerability remediation for WSO2 and its plugins.
- Maintain accurate CMDB entries and ensure regular backups and DR drills.
- Support integrations with enterprise systems — SSO, federation, MFA, and user lifecycle management.
- Maintain technical documentation, SOPs, and knowledge bases.
B. Security & Compliance
- Conduct regular vulnerability scanning, patching, and remediation.
- Provide logs, reports, and documentation for internal and external audits.
- Enforce access management controls and least privilege principles.
- Ensure compliance with GDPR and client’s information security policies.
C. Service Levels & Reporting
- Meet or exceed SLA targets for incident response, resolution, and service uptime.
- Generate and present reports on incidents, changes, compliance, and capacity.
- Participate in governance reviews and continuous improvement initiatives.
D. Knowledge Management
- Maintain up-to-date SOPs, runbooks, and operational documentation.
- Conduct knowledge transfer and training sessions for internal teams.
Key Expectations
- Proactive monitoring using enterprise monitoring tools.
- Automation of recurring operational tasks (patching, provisioning, reporting).
- Continuous improvement and innovation in operations.
- Close collaboration with IT, security, and vendor teams.
- Ensure all actions are auditable and compliant with regulatory standards.
Environment & Tools
The WSO2 IAM system operates in a complex environment alongside other enterprise security tools such as:
- CyberArk, Saviynt, Azure AD, Firewalls, and Network Security Infrastructure
- The MSP is responsible for ensuring smooth interoperability across all these systems.
Skills & Qualifications
Mandatory Skills
- NAC – Cisco ISE
- NAC – ForeScout
- NAC – HP Aruba
- Network Security (Next-Generation Firewalls, NAC, Zero Trust, Segmentation, APT, IPS/IDS)
Preferred Skills
- Hands-on WSO2 administration experience (Identity Server, API Manager, or EI).
- Familiarity with automation tools and cloud/on-prem IAM integrations.