- Location: Bangalore / Pune / Hyderabad / Kolkata, India
- Department: IT
- Employment Type: Full-Time (Regular)
- Experience: 7+ years
- Travel: <10%
About Keysight Technologies
At Keysight, we’re shaping the future of technology through innovation and precision. With over 15,000 employees across 100+ countries, we deliver world-class solutions for 5G, automotive, aerospace, energy, semiconductor, and defense markets — enabling our customers to design, test, and optimize the technologies of tomorrow. Our award-winning culture is built on collaboration, creativity, and belonging. We empower our teams to think boldly, tackle complex challenges, and drive impactful solutions.
About the Role
As a Senior ServiceNow Developer, you’ll play a key role in designing, configuring, and maintaining Keysight’s ServiceNow platform. You will lead initiatives across multiple ITSM processes, ensuring that ServiceNow solutions meet evolving business requirements and deliver a seamless IT service experience. This position involves hands-on configuration, system design, custom development, and integration with other enterprise applications.
Key Responsibilities
- Design, configure, and implement ServiceNow modules (Incident, Change, Request, Knowledge, CMDB, etc.)
- Build and maintain custom applications using ServiceNow App Engine.
- Develop ServiceNow solutions using JavaScript, Jelly, Web Services, XML, HTML, CSS, and MySQL.
- Create and manage Business Rules, Client Scripts, UI Policies, Workflows, ACLs, Catalog Items, and related configurations.
- Integrate ServiceNow with external systems such as Active Directory, SCCM, Salesforce, Jira, and SSO platforms using REST, SOAP, JDBC, or Integration Hub.
- Manage and optimize system updates, configuration issues, and process changes.
- Collaborate with IT and business stakeholders to define, implement, and enhance ITSM processes.
- Participate in project implementations as a technical lead or team member, ensuring timely and quality delivery.
- Provide technical mentorship and maintain documentation of system configurations and integrations.
Qualifications & Experience
- Education: Bachelor’s or Master’s degree in Computer Science, Information Systems, or a related field.
- Experience: 7+ years of hands-on experience with ServiceNow implementation, configuration, and development across ITSM and CMDB modules.
- Proven experience in global ServiceNow implementations (2–3 full cycles).
- Expertise in ServiceNow integration with on-premise and SaaS applications using Dell Boomi, Jitterbit, Mulesoft, or similar platforms.
- Strong programming/scripting skills in JavaScript, JellyScript, Python, or PowerShell.
- Knowledge of Agile or Waterfall methodologies.
- Excellent problem-solving, communication, and collaboration skills.
- ServiceNow Certifications (System Administrator, Developer, Implementation Specialist) are a plus.
Preferred Skills
- Experience building custom ServiceNow applications using App Engine.
- Advanced knowledge of ServiceNow CMDB, Dashboards, Virtual Agent, and Reporting.
- Familiarity with cloud technologies and enterprise integrations.
Why Join Keysight?
- Work on cutting-edge technologies shaping the future of communications and electronics.
- Be part of a diverse, inclusive, and innovative global organization.
- Enjoy a collaborative environment that values curiosity, learning, and career growth.